Sometimes, modesty is so
transparently false that it's best to dispense with it altogether.
We've been sitting on an absolutely terrific interview with Microsoft
entertainment and devices corporate vice president Peter Moore since
January. Though, in fairness to our staff, we've been so busy with
other things that it's been difficult to set aside the time to
transcribe this 62-minute whopper of a Q&A. So difficult, in fact,
that reliable sources informed us that Moore had begun to despair of
ever seeing his words in print. Well, despair no more, Peter. Despair no more.
Beginning
today, we're kicking off with the first installment of our four-part
interview. Moore, who prior to joining Microsoft in January of 2003 was a veteran of both Reebok and Sega of America, sat down with us for lunch during the 2007
Consumer Electronics Show at the Brazilian restaurant Rumjungle. Upon arriving at the eatery, we found Moore deeply ensconced in the final ticks of
the Philadelphia Eagles win over the New York Giants for the NFC
wild card playoff spot, discoursing with his handler all the while about
various nuances of the game. Thus began our wide-ranging conversation.
From hearing you talk just now, it sounds as if you're a pretty big football fan.
Oh yeah.
American football, I should specify.
When
I first came to this country, it was very clear to me, as much as
soccer still rules my life--I lived in L.A. and became an L.A. Rams
fan, of all things--and I determined that unlike most Brits who come
here and go to the British pub and for whatever, I was going to learn
baseball, which I did, and watch the L.A. Dodgers. Steve Garvey, Ron Cey, Mike Scioscia, Tommy Lasorda, Bill Russell--all of those guys. I
was a salesman, a shoe salesman, I lived in Long Beach, and I would
drive north in the day and then come back and learn baseball with one
of the great teams. Then I learned American football. And then worked
for Reebok for eight years in Boston, which made me a Patriots fan. So
yes. Sorry.
No,
that's okay. Do you miss sports in your current incarnation? Obviously
you guys got out of the sports business. You were big on sports games at
Sega; first as a platform manufacturer and then again as a third-party
publisher. Do you miss it?
Well,
I don't miss it personally, because I've got so many opportunities
still. I subscribe at home to every sports network that I possibly
can.. Soccer in particular. I subscribe to Fox Soccer Channel, which
every soccer fan in America now has got 24 hours a day. It goes from
English Premier League, to Spain in the afternoon, to Italy in the
evenings, to Argentina at night, and left to my own devices, I'd just
sit there watching Fox Soccer Channel. But I'm also a very big American
football fan. I was at the Seahawks game last night; I'll be at the
Super Bowl, as I typically find a way of getting there.
I
love baseball. I am a die hard Red Sox fan. I love the drama and what
baseball means to American culture, and the history of baseball. I'm
too young for Ted Williams, but I feel like I've read every book about
Ted Williams and what that era meant to Americans; a guy who fought in World War II and then fought in Korea, and yet
in between was one of the greatest hitters that baseball's ever seen.
Baseball even more than football weaves itself into the fabric of
American culture.
And
of course, I was a P.E. teacher in my first life, so I did a lot of
work on the psychology of sport and the sociology of sport. In fact, my
thesis was for my bachelor's degree--this was in England, before I'd
even been to America--was the theory of centrality in American sports:
the closer that an athlete was to the decision-making process in the
game, the less likely he was to be black. I don't know if you've ever
heard of that theory, but a guy called Harry Edwards at Berkeley, who I
started reading about in 1974, had the theory of centrality, and the
theory holds out. I learned how to do pie charts--if you look at the
center in football; the catcher in football; in those days, the QB or
the pitcher--I'm still talking the mid-'70s at this point when I was
doing this, the further away you got from the action, the blacker it
became. So what they called the skill positions, cornerbacks and wide
receivers, were more likely to be black. But to this day, a center is
likely to be white. Even to this day, the stats bear it out. So anyway,
that fascinated me about American football. I learned about tackles and
guards even before I'd seen a game, by doing this as part of my college
education. Harry Edwards is still to this day a very well known
professor at Berkeley who looks at, in particular, black athletes. He
was behind Tommy Smith and John Carlos in the [1968] Olympics, with the Black
Panther movement. Harry Edwards has always lived on the fringe
of--well, you know of Harry Edwards.
Absolutely.
Great guy. Incredible human being.
Edging
back towards games. You're obviously well-read, cultured,
knowledgeable. How much of that do you get to bring out in your
day-to-day? Or is all of this off to the side now?
Well,
I look at my life--I was a lad from Liverpool that was born to very
hard-working, working-class people. My mom was sent away during the
war. My dad left school at 14. My dad fought in the war, Royal
Artillery--really, quite frankly, uneducated--he would have told
you the same thing--and clawed his way into running a business. We
owned a pub, and my dad had no business--my dad couldn't really write,
and my dad would take down everything he could in a written ledger. This was
before calculators, and would do longhand multiplication, and
eventually our pub became what turned out to be like a million-pound a
year business. Built it through hard work, charisma of his personality.
My
father also had a harelip and a cleft palate. Had a huge speech
impediment. If he were still alive and sat here today, there is no way
in the world you would understand him. My dad would be speaking
English, but you combine a Liverpool accent, a harelip and a cleft
palate all together, and it's almost unintelligible. But through sheer
power of will and charisma and personality, and the power of his love
of Liverpool Football Club, he parlayed into actually building a
business around that, because people loved to come to the pub to argue
with my dad about football. Little did they know that he was clever
enough that they were spending a lot of money doing that buying drinks.
To
this day--my dad made me open the pub while he rested, because working
in a pub is a lot of hours. I would come from school when I was 12 and
I would open the club--completely illegal--at 5:30 pm and then I would
go upstairs and bring him downstairs at 8 o'clock and he would take
over till midnight. But from 12 years old, I was dealing with adults--I
was serving them alcohol. My personality comes out of dealing with
adults at an early age and [later] being a schoolteacher. So I look at
that, N'Gai, as the underpinnings of who you are as a human being. And
while it has no direct bearing on the business, it's who you are; it's
self-esteem and self-confidence, nothing I haven't seen in my life,
stuff like that. I've grown up seeing my parents just sweat their way
to giving us a better life and then my hope is that my kids give their
kids a better life. You look at what you expect of generations; without
my dad getting us out of Liverpool, I'd still be in Liverpool today.
God only knows what I'd be doing. Very proud of being a Liverpudlian,
but wouldn't want to live there.
This
might be making to too much of things, but let's look at your
professional history. Reebok was behind the market leader Nike; you
were competing with them and trying to go toe to toe with them.
Yeah.
Sega; behind Sony and Nintendo, and competing with them.
Right, right.
Then Sega went third party, and you were competing with EA. And now you're at Microsoft, competing with Sony.
Yeah.
Obviously,
Microsoft has very deep pockets. In terms of your childhood or your
previous business experience before Microsoft, is there something in you that draws you to go up against a market leader?
Absolutely.
Particularly when I went from Reebok to Sega, I've always enjoyed being
that feisty second-place guy that's clawing hard to get respect in the
marketplace, build market share and get the credibility from a business
point of view that's needed. When we finally become the market leader,
you ask yourself, "Okay, how do you keep the adrenaline flowing every
day?" And I often wonder whether that has been in the last six to nine
months part of Sony's problem, where you get the this concept of the
arrogance of the incumbent: you don't know failure and you don't know
struggle, because all you've known is success. As a result, you have a
different bearing on the way you do business every day, because it
comes from a platform of being number one and successful, instead of a
platform of being number two and striving for success.
They're
two typically different mind sets. There's pioneers and settlers. The
pioneers get the arrows, but a lot of guys like to be pioneers, get in,
launch, and find something else to do. It's a startup mentality a lot
of people have. I'm not sure I'm quite there, but there's a lot of
people that enjoy building things, getting in there, establishing them,
then stepping away and going to do the same thing again. I love the
idea of the fight, the challenge. Getting respect where respect doesn't
exist. Building something that didn't exist before. Sega was the
perfect company for that, because there was a history of irreverence,
and it was a company that, quite frankly. had been the number one with
the Genesis and done very well, challenged Nintendo, gotten to the top
spot, but then for whatever reason, wasn't able to maintain it.
If you do get to number one--
That doesn't mean I'm leaving. [Laughs]
No,
no, no, that wasn't what I was going to say. But if you do get to
number one, do you already have a plan for it? Or are you going to be
like Robert Redford at the end of "The Candidate," looking at the
camera and saying, "What do we do now?"
What
I won't be is--you know, one of my heroes is Sir Winston Churchill. I
take that from my parents regaling me with stories of growing up in
Liverpool; the blackouts; the Germans coming over every night; and the
only thing you had was listening to Churchill. But when victory was
declared in Europe, they kicked Churchill's ass out of there, because
they didn't need a warrior; they needed somebody to rebuild the country.
I
don't think I'm that. The plan would be to continue to build on that
success. You come at success differently if you've known a lot of
failure or you've known a lot of struggle. When we get into market
leadership, the goal is to continue to build upon that and make sure
that you don't fall into complacency and slip back into second place.
There was a time when Reebok was the number one company and Nike had
been knocked off the top perch. The aerobics craze catapulted Reebok
into huge prominence and market leadership. But then they didn't
recognize the movement toward different styles, and when aerobics
started to die out, they had no plan to replace that business with
anything else.
Next: Was Xbox 360's year one software truly next-gen? And why hasn't the $299 Core boosted overall Xbox 360 sales to a greater degree?