While Veterans Affairs
officials appreciate the support of community groups like Bobrow's,
they're careful about embracing them. Because of privacy regulations,
the VA can't disclose who has used their services. Often, VA employees
are reluctant to even hand out flyers from fledgling groups until
thoroughly checking them out.
"The veterans and their families have suffered enough. So when they
put up a public profile or say they need help, we want to make sure
they don't get injured again," said Patricia Matthews, a spokeswoman
for the Veterans Affairs Palo Alto Health Center.