Edwards: Not the best way to convey authenticity.
Expertinent is a regular Stumper column featuring interviews with experts on the news of the day.
Last month, I stumbled upon an interesting article in--of all places--Time magazine. (Grrrr.) Written by John Cloud, "Synthetic Authenticity"
riffed on the latest book by renowned business consultants Joe Pine and
Jim Gilmore, who run an Aurora, Ohio, consulting firm called Strategic
Horizons. (According to Cloud, they enjoy "an almost cultlike following in the business world
because of their ability to accurately predict consumer sentiments." Go figure.) In "Authenticity," as Cloud explains, Pine and Gilmore "argue that the
virtualization of life (friends aren't friends unless you "confirm"
them on Facebook; reporters are now all bloggers, and vice versa) has
led to a deep consumer yearning for the authentic."
This
sounded about right to me. It's no mystery that people purchase a
product nowadays not only because it's low in cost or high in quality,
but because it somehow reflects who they are. (iPhone, anyone?) And
it's clear that such consumers are attracted to brands that achieve an
aura, however contrived, of authenticity--Starbucks, Apple, Volkswagen.
That said, my first thought upon reading Cloud's article wasn't about
business. It was (predictably) about politics.
Politicians, of
course, are fake. Everyone knows that. But more and more it seems that
what they're required to fake is being real. John Edwards represents
"Real Change." Mike Huckabee is an "authentic conservative." And John
McCain rides his "Straight Talk Express." (George Allen, on the other
hand, was too real.)
Wondering how our increasing desire for authenticity has influenced the
2008 presidential race--which seems likely to end with a win for one of
two candidates, McCain or Barack Obama, who have labored mightily to
sell themselves as authentic--I gave Pine and Gilmore a call. Excerpts
from our chat:
How have you seen the "authenticity" concept play out this cycle, and how has it been different than previous cycles?
Gilmore:
This is the first cycle where authenticity is really in the fore, both
in how people view the candidates and how pundits describe the race.
You can have hardly any article out there today that doesn't talk about
the level of perceived authenticity of this or another candidate. I
daresay that in the end, whoever wins is going to be the one whom more
voters perceive as authentic.
Pine: I've joked in the past that
it seems like every single debate, as soon as they go to the talking
heads--and David Gergen stands out most in my mind--the very first
soundbite is evaluating them based on authenticity. "I think Mike
Huckabee came off as the most real." "I think Hillary came off as most
authentic." It's always the first soundbite.
But is that really different than previous cycles? And if so, what accounts for the increasing emphasis on authenticity?
Gilmore: Certainly it's the first time that it's been vocalized to the extent it has. The perception of phon-aticians...
Pine: Did you just say phon-aticians?
[Laughter]
Gilmore:
There you go. The perception of politicians being phony has always been
there. But now it's being vocalized in a way that parallels what's
happening with economic offerings. Consumers want to buy what they
perceive to be real. Similarly, in any political offering, voters want
to buy what they perceive to be real. There's a correlation here.
What are the cultural reasons for this increasing emphasis on authenticity?
Gilmore:
There are a bunch of factors contributing to that desire. First of all,
there's the emergence of the experience economy--in an increasingly
"unreal" world, people are vacationing at Atlantis and going to
American Girl Place and having the Geek Squad repair their computer.
That causes a desire for authenticity. Then there's the automation of
services. That's the second driver. You call a company and hope to
reach a "real person." Life is becoming more and more mediated. Third,
the rise of Boomers and the rise of postmodernism also
contribute--people believe there is something different or
unique about our time. And finally it's the failures of our social
institutions. It's there--along with not-for-profits, businesses and
religious and educational institutions--that we identify the phoniness
of politicians and government as contributing our desire for
authenticity. People today don't just want cost or quality, they want
real. It's only natural for that desire to extend to our politicians.
They're searching, in other words, for people who contrast what they're bombarded with every day.
Gilmore: Right. In a phony, contrived, mediated world, you have to stand out. And you stand out by rendering yourself authentic.
But
isn't "authenticity," as you define it, just another contrivance? For
businesses, it's not necessarily being authentic that matters, right?
It's conveying authenticity. I'm interested in hearing how you evaluate
the presidential candidates as brands.
Gilmore: Most of the
candidates who came off as inauthentic were eliminated early on. I did
an exercise awhile ago where I decided to go find the number one
most-viewed video of each candidate on YouTube. My hypothesis was that
the most-viewed video might not reach an overwhelming percentage of the
population, but it will be indicative of a sentiment that's more
pervasive. It will encapsulate what the populace really thinks of each
candidate. So John Edwards' most-watched video. Can you guess?
The one where he's fluffing his hair.
Pine: Exactly. To the tune of "She's So Pretty."
Gilmore:
Now, it may have had only 500,000 views, but it's iconic of what the
general population thinks of him. Boom, gone--fake. In doing the
exercise, I came up with this construct: earlier in the primary season,
the Democrats seemed to be proclaiming their own authenticity--"Real
Change," the "real" this or that. Whereas the Republicans seemed to be
pointing fingers at each other and calling each other fake. The Romney
folks posted videos like, "The Real Rudy?" And Giuliani responded with
"The Real Mitt?" McCain sort of stayed away from that. As we write in
our book, if you're authentic you don't have to say you're authentic.
Pointing fingers at somebody else and saying they're fake is the same
as saying you're real, and that backfires.
The same thing happened to Edwards, who made "Real Change" his slogan at one point. Thou doth protest too much.
Gilmore: Exactly.
Let's
talk about another casualty of the primary process: Mitt Romney. He was
unquestionably the savviest businessman of the bunch, and yet some
would say that the way he was branded, in terms of conveying
authenticity, was completely incompetent. Do you agree?
Pine:
His basic problem was the perceived flip-flops. He said one thing to
get elected governor of the very liberal state of Massachusetts, but he
was saying very different things to get elected in the more
conservative party.
Gilmore: When we're talking to businesses
about authenticity, we tell them that they have to understand their
heritage. Well, his heritage was one that was very difficult for a
large portion of the Republican party to swallow--or to believe was
credible.
How should Romney have handled his heritage? Was
there any way he could've packaged himself to seem authentic? Or was it
a fatal flaw?
Pine: There are ways. Ronald Reagan, for example,
signed the first abortion bill in California. And when he was running
for president, one of the things he did was talk about how much he
regretted it. You could see the emotion in doing that.
Gilmore:
But in 1976, Reagan had the passage of a dozen years since he'd done
that. If in four or eight years Romney had run, with four or eight
years of being decidedly pro-life under his belt, he would've seemed
more authentic.
Pine: It gets back to one of the points we make
about economic offerings: don't say you're authentic, but render
yourself authentic. That rendering--particularly if you're trying to
change perceptions of yourself--does take a number of years.
Gilmore:
In terms of authenticity, I find so interesting Romney's faith speech
versus Obama's. Obama's was grounded in a reaction to an actual
event--the media uncovering this venom from his pastor. If Romney
would've had to react to some footage that had gotten out of a senior
Mormon muckety-muck going off the rails, then his speech would've been
grounded in, "Hey, I disavow all of this."
But instead it looked like an unprompted political calculation?
Gilmore:
Right. Here's the thing: anybody who self-proclaims authenticity in any
sphere--politics, business, wherever--is dubious. His speech was
self-induced. Obama laid back. He responded to an actual event. That
was grounded in reality.
AFTER THE JUMP: OBAMA, CLINTON, AND "AUTHENTICITY" IN THE GENERAL ELECTION...