http://blog.newsweek.com/blogs/tipsheet/archive/2008/02/16/dial-a-for-annoyance.aspxBy Linda Stern Customer call centers tend to do one thing efficiently: frustrate complaining customers. Beat them at their own game with these tips from “Gotcha Capitalism” by Bob Sullivan ( Ballantine Books . $14.95 ): Start by checking the Web siteenCommunityServer 2.1 SP2 (Debug Build: 2.18)